FREQUENTLY ASKED QUESTIONS
For Made-to-Order in stock: Custom/Made-to-Order cables are expected to ship within 5 business days from purchase. However, we aim to deliver the cables within 1-3 business days. If you ordered and the cable hasn’t shipped within 5 business days, please contact us.
For Made-to-Order available on backorder: Backorder items are expected to ship within 3-4 weeks.
For Group Buy (GB): Group Buy cables are shipped by the estimated shipping date on the product page. Follow Group Buys updates here.
Please note that if you ordered products that have different estimated dates together, they will ship after the last product is ready.
All our orders include a tracking number which you will receive on email and/or PayPal. To track your order visit the official site of Slovenian Post or use 3rd party service like Postal Ninja. To change your language on the official Slovenian Post site from Slovenian to English click the EN button in the upper left-hand corner.
Shipping times vary depending on the delivery address.
- EU: 3-6 business days
- Other European countries: 4-8 business days
- USA and Canada: 6-12 business days
- Rest of the World: 6-12 business days
Note: Due to Covid-19 situation, shipping times are slower than normal.
Shipping cost may vary depending on the delivery address for your order. Please add the items you wish to purchase to your cart and proceed to checkout. Once you enter your shipping information you will see the shipping cost in the checkout screen.
We ship Worldwide! If you get to the checkout and don’t have an available shipping method, please contact us to let us know, so we can get it resolved.
Note: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
I handcraft cables myself and ship them from Slovenia, Europe. I personally make sure the cable is working and is not defective before sending.
Paracord is a lightweight nylon rope used for sleeving the cable.
To check all the available Paracord colours visit Colour Chart page.
Techflex is expandable PET sleeving used for double sleeving the cable.
To check all the available Techflex colours visit Colour Chart page.
The total length of the cable should not be more than 5M (≈16 ft). Anything longer than that, and the cable falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail.
Please note that some high-powered keyboards such as DROP ALT, CTRL or HHKB may not fully function depending on the length of your cable. It is recommended to stay under 3M (≈10 ft) for these types of keyboards or even lower.
Host side is the computer.
Device side is the keyboard
Coils add up a significant amount of actual raw cable used based on the length of the coils and diameter.
- 15 cm (≈6″): 1.6 M (≈5 ft) raw cable
- 20 cm (≈8″): 2.1 M (≈7 ft) raw cable
Example: 15 cm (≈6″) coil w/ 1.5 M (≈5 ft) straight cable length = 3.1 M (≈10 ft) actual raw cable used
Coil orientation determines where coil ends point to.
All coils are made with a 12 mm (approx. 1/2″) aluminium rod.
Yes! All of my coils are reversed, making the end result tight and springy.
A Group Buy (GB) offers products to the community that would otherwise have too much cost/risk associated with for a vendor to buy into it and bring it to market themselves. Think it as crowdfunding, similar to Kickstarter.
Please check our Updates page where we will try to post weekly updates for inventory, GB’s and announcements.
Like with every other group buy we place the order for materials after the group buy has ended, because of the number of orders. Different manufacturers have different lead time. For example LEMO® typically takes around 1-2 weeks, while other type of connectors can take up to a month.
Returns are accepted within 30 days of purchase in the case of functional or cosmetic defects with exceptions described in Terms of Service. You have 10 days after receiving the package to contact us. For International Orders please check Terms of Service. If you have an issue with your order, please contact us. However, if the cable is damaged by you (Techflex, USB ends, coil, Aviator Connector etc.), you are not eligible for a refund or return.
Sure, if the package wasn’t already sent, contact us, and we will change the address. Response time is usually within 12 hours.