FAQ

Shipping

When will my order ship?
For Made-to-Order in stock: Custom/Made-to-Order cables are expected to ship within 5 business days from purchase. However, we aim to deliver the cables within 1-3 business days. If you ordered and the cable hasn’t shipped within 5 business days, please contact us.

For Made-to-Order available on backorder: Backorder items are expected to ship within 3-4 weeks.

For Group Buy (GB): Group Buy cables are shipped by the estimated shipping date on the product page. Follow Group Buys updates here.

Please note that if you ordered products that have different estimated dates together, they will ship after the last product is ready.

All our orders include a tracking number, which you will receive on email and/or PayPal. To track your order, visit the official site of Slovenian Post or use 3rd party service like Postal Ninja. To change your language on the official Slovenian Post site from Slovenian to English, click the EN button in the upper left-hand corner.
Estimated shipping times
Shipping times vary depending on the delivery address. 

  • EU: 3-6 business days
  • Other European countries: 4-8 business days
  • USA and Canada: 6-12 business days
  • Rest of the World: 6-12 business days
Note: Due to Covid-19 situation, shipping times are slower than normal.
How much are shopping costs?
Shipping cost may vary depending on the delivery address for your order. Please add the items you wish to purchase to your cart and proceed to checkout. Once you enter your shipping information, you will see the shipping cost in the checkout screen.
What countries do you ship to?
We ship Worldwide! If you get to the checkout and don’t have an available shipping method, please contact us to let us know, so we can get it resolved.

Note: Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Where do you ship from?
I handcraft cables myself and ship them from Slovenia, Europe. I personally make sure the cable is working and is not defective before sending.
What if my pacakge is lost or damaged in transit?
Unicorn Cables does not accept responsibility for lost or damaged packages in transit, but please contact us if you encounter on any issues.
Do you ship to the UK?
Yes, we ship to the UK only if the order doesn't exceed £130.

Custom Cables

What is Paracord?
Paracord is a lightweight nylon rope used for sleeving the cable. To check all the available Paracord colours visit Colour Chart page.
What is Techflex?
Techflex is expandable PET sleeving used for double sleeving the cable. To check all the available Techflex colours visit Colour Chart page.
How long can a USB cable be?
⚠️ The total length of the cable should not be more than 5M (≈16 ft). Anything longer than that, and the cable falls out of USB spec and risks losing its transmission power, which could cause it to under-perform or fail. ⚠️

Please note that some high-powered keyboards such as DROP ALT, CTRL or HHKB may not fully function depending on the length of your cable. It is recommended to stay under 3M (≈10 ft) for these types of keyboards, or even lower.
What are host and device sides?
Host side is the computer.
Device side is the keyboard
How much cable is used for the coil?
Coils add up a significant amount of actual raw cable used based on the length of the coils and diameter.

  • 15 cm (≈6″): 1.6 M (≈5 ft) raw cable
  • 20 cm (≈8″): 2.1 M (≈7 ft) raw cable
Example: 15 cm (≈6″) coil w/ 1.5 M (≈5 ft) straight cable length = 3.1 M (≈10 ft) actual raw cable used
What is coil orientation?
Coil orientation determines where coil ends point to.
What is the diameter of the coil?
All coils are made with a 12 mm (approx. 1/2″) aluminium rod.
Are coils reversed?
Yes! All of my coils are reversed, making the end result tight and springy.

Group Buy

What is a Group Buy?
A Group Buy (GB) offers products to the community that would otherwise have too much cost/risk associated with for a vendor to buy into it and bring it to market themselves. Think it as crowdfunding, similar to Kickstarter.
Latest news for my GB/Pre-Order?
Please check our Updates page where we will try to post weekly updates for inventory, GB’s and announcements.
Why does it take so long to get the product made?
Like with every other group buy, we place the order for materials after the group buy has ended, because of the number of orders. Different manufacturers have different lead time. For example, LEMO® detachable connectors typically take around 1-2 weeks, while other type of connectors can take up to a month.
I missed the group buy, can I still join?
After a group buy has closed, we unfortunately can not open it back up, but we try to get some extras for people who miss the group buy. If you missed it, please contact us, and we will let you know if there are any extras left.

Orders

Can I return the order?
Returns are accepted within 30 days of purchase in the case of functional or cosmetic defects, with exceptions described in Terms of Service. You have 10 days after receiving the package to contact us. For International orders please check Terms of Service. If you have an issue with your order, please contact us. However, if the cable is damaged by you (Techflex, USB ends, coil, Aviator Connector etc.), you are not eligible for a refund or return.
Can I change my address?
Sure, if the package wasn’t already sent, contact us, and we will change the address. Response time is usually within a few hours.
Can I add an item to my order?
Of course, if the package wasn’t already sent, contact us, and we will edit the order. Response time is usually within few hours.
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